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New GCX-GCD Test Questions | Reliable GCX-GCD Exam Papers: Genesys Cloud CX: Developer Certification 100% Pass

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Genesys Cloud CX: Developer Certification Sample Questions (Q49-Q54):

NEW QUESTION # 49
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

A. Location
B. Documents
C. Directory
D. Activity

Answer: C

Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/

NEW QUESTION # 50
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A. Languages
B. Medians
C. Knowledge levels
D. Skills
E. Index Ratings

Answer: A

Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.

NEW QUESTION # 51
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

A. Core Services
B. Public Interface Services
C. Communication Services
D. Application Services

Answer: A

Explanation:
Core Services in Genesys Cloud CX handle fundamental platform functions such as account configuration, directory search, user membership management, phone call routing, and agent assignment, serving as the backbone of system operations.

NEW QUESTION # 52
You can add a new Prompt using API endpoints.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.

NEW QUESTION # 53
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

A. 0
B. 1
C. 2
D. 3

Answer: A

Explanation:
In Genesys Cloud CX, when creating a query to fetch conversation data without any filters, you can specify an interval of up to seven days. This means you can retrieve conversation data spanning the past seven days, including today.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query

NEW QUESTION # 54
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