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WGU Information Technology Management QGC1 Sample Questions (Q53-Q58):

NEW QUESTION # 53
A hospital has implemented several new software systems and has chosen to implement ITIL to maintain and continually improve services. Which need influenced the hospital's decision to implement ITIL?

A. Increased access to global consumer
B. Increased dependence on technology
C. Increased dependence on human interaction
D. Increased access to global vendors

Answer: B

NEW QUESTION # 54
Which lifecycle stage of ITIL focuses on creating services and procedures?

A. Service design (SD)
B. Service operation (SO)
C. Service strategy (SS)
D. Service transition (ST)

Answer: A

Explanation:
* Lifecycle Stage Overview in ITIL:TheService Design (SD)stage in ITIL focuses on creating and refining services and procedures that meet business requirements. It involves planning and designing new or updated services to ensure alignment with strategic business objectives.
* Core Objectives of Service Design:
* Designingservices and processesto deliver high-quality outcomes.
* Ensuring services are cost-effective, scalable, and aligned with the business's technical and operational requirements.
* Key Elements of Service Design:
* Service catalog management.
* Capacity, availability, and continuity planning.
* Service level management.
* Incorrect Options Analysis:
* Service Transition (ST):Focuses on moving new or changed services into operation, not designing them.
* Service Strategy (SS):Involves defining the organization's strategic approach, not the specifics of service creation.
* Service Operation (SO):Manages day-to-day operations of IT services, focusing on stability and efficiency.
References and Documents of Information Technology Management:
* ITIL Foundation: Axelos (2019).
* ITIL 4 Service Design Best Practices Guide (Axelos Publications).

NEW QUESTION # 55
A director of software development observes friction between various team members. How should the director alleviate team friction?

A. Nurture competition among team members
B. Ask each team member to provide weekly feedback via email
C. Provide a public forum for anonymous feedback
D. Create a culture of showing appreciation

Answer: D

NEW QUESTION # 56
Which type of software would a company use to view the physical world with computer-generated layers of information added to it?

A. Augmented reality
B. Intelligent agent
C. Neural network
D. Expert systems

Answer: A

NEW QUESTION # 57
Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

A. Hackers and viruses
B. Ethics and cost
C. Downtime and uptime
D. Adware and spyware

Answer: D

Explanation:
* Definition of Adware and Spyware:
* Adware:Software that displays unwanted advertisements.
* Spyware:Software that covertly collects user data without consent.
* The combination of adware and spyware often masquerades as a legitimate add-on but operates maliciously.
* Key Characteristics:
* Adware displayspop-up advertisements, while spyware transmitsuser datato external parties.
* Both operatewithout the user's permission or knowledge.
* Incorrect Options Analysis:
* A. Downtime and uptime:Relates to system availability, not malicious software.
* B. Hackers and viruses:Refers to broader cybersecurity threats, not specific software.
* C. Ethics and cost:Unrelated to malicious software behavior.
References and Documents of Information Technology Management:
* "Adware and Spyware: Detection and Prevention" (SANS Institute).
* ITIL Information Security Practices (Axelos).

NEW QUESTION # 58
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