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Pass Guaranteed Quiz Cisco - 820-605 - Accurate Cisco Customer Success Manager Valid Exam Tips

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Conclusion

Taking the Cisco 820-605 CSM exam will endorse you as a specialist in the Customer Success Management field. Although this profession is still in its inception, it is growing and evolving rapidly. Once you get the qualification, it paves the way for lots of opportunities in customer management. Your new endorsement will improve your relationship with clients and make them value your advice more.

Topics Covered in Official Exam

The domains below act as a prep guide by revealing the type of questions to expect in the main exam. Each objective has a particular percentage of the total content and comprises the following syllabus:

Success Plan Creation
This part comprises 25% of the test questions. From this topic, you should be able to describe the detailed components of a customer success plan and point out the significant success factors to link to business results. Moreover, you may be asked to give detailed information on the sought-after business results with the help of info from major stakeholders.
Customer Success Management
About 20% of the test items come from this section. Here, you may be asked to explain different components in the customer onboarding procedure plus the basis of fundamental customer management processes. You should also be able to discuss the communication necessities of stakeholders and note the chances for clients to play the role of supporters.
Customer Success Industry
About 15% of the exam questions come from this domain. You are expected to define customer success as well as explain the main facilitators that create the demand for it. Also, you should have a clear knowledge of the lifecycle journey of customers and correlate customer support, success, and sales.
Expand Opportunities and Renewal
This segment takes up about 15% of the test. Relevant subtopics include the description of the various types of expanding opportunities, the identification of the possible opportunities for expansion throughout any customer lifecycle. Learning about adoption campaigns and how they can reveal expansion opportunities is also another step you should take before attempting the Cisco 820-605.
Barrier Management
This topic contains about 25% of the exam content. The relevant subjects you should know include the identification of the kinds of customer obstacles and the description of the tools and processes used to identify these barriers. Then, you should also know how to identify steps that could cause an imbalance between the project duration and value derived by a customer.

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Cisco Customer Success Manager Sample Questions (Q140-Q145):

NEW QUESTION # 140
Refer to the exhibit. What does this health score indicate?

A. The customer is unlikely to advocate for this product.
B. The customer is unlikely to renew this license.
C. The customer needs to purchase more licenses.
D. The customer needs to consume more of this product.

Answer: D

NEW QUESTION # 141
What are two examples of expand opportunities? (Choose two.)

A. training on existing features
B. providing solution optimization services
C. hosting an executive review
D. increasing license count
E. adding headcount to manage solution by the customer

Answer: B,D

Explanation:
Examples of expand opportunities include providing solution optimization services to enhance the customer's use of the product and increasing the license count to accommodate more users or additional functionalities.

NEW QUESTION # 142
What is a business adoption barrier?

A. customer lacks technical knowledge
B. services are unpurchased
C. solution is not implemented
D. lack of customer stakeholder

Answer: C

NEW QUESTION # 143
Which scenario represents a use case expand opportunity?

A. usage KPIs are on target entering the fourth quarter
B. supplementary training sessions are organized on existing features
C. solution management team adds headcount
D. endpoint security solution extended to cover data center servers in addition to laptops

Answer: D

NEW QUESTION # 144
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

A. Health Index Report
B. Stakeholder Map
C. RACI
D. KPIs

Answer: C

Explanation:
The responsible, accountable, consulted, informed (RACI) model can be used as an effective tool to manage the allocation of roles in a group/cross functional project to ensure efficient execution.
It also facilitates stakeholder management for project leads.

NEW QUESTION # 145
......

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